Your goods will be delivered to the address registered with Grays. After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email.
Your dispatch email will let you know which courier company is delivering your goods, the expected delivery timeframe and how you can track your delivery online. Our delivery timeframes can range between 2-14 business days; this is because Grays products are sent from warehouses all over the country, even internationally. We also use many courier companies to ensure our deliveries run as smooth as possible.
If you have made multiple purchases, you may receive more than one dispatch email, each with the details of the individual deliveries. Please be advised that each item is packaged and dispatched individually and may arrive on different days.
Please contact us via our Customer Service Form, if your goods have not been received within the time frame outlined on your dispatch email/s.
Please note: We cannot guarantee our delivery times and delays may occur on international deliveries due to circumstances beyond our control.