Authority to Leave
We understand that it can be difficult to be available for every delivery and it is not always convenient to collect items yourself if the courier has missed you. For most goods that are delivered and a have a total value of less than $500, you can nominate to have these goods delivered and left without a signature.
It is important to note that by choosing to have your goods left without a signature you are waiving any rights you may have been entitled to with a personal delivery. Grays and our courier cannot be held accountable for any loss or damage that occurs after the item has been delivered.
To set up these delivery instructions simply go to your My Grays section, click on account and update where it says optional delivery instructions. The delivery instructions need to be on your registration details at the time the sale closes for them to take effect. Your dispatch email will tell you who is delivering your item and the expected delivery time-frame.
Alcohol Products and ID
In accordance with best practice the courier may ask for photo ID if the receiver appears to be under 25 years of age. If photo ID confirming the receiver is at least 18 years old cannot be produced the delivery will be taken to the nearest Post Office for collection.