Buy Now items that are faulty, damaged in transit, dead on arrival (not working), or incorrectly described (other than minor differences) may be returned. Please refer to the Returns Policy or contact our customer service team for full details.
Some Buy Now products may offer a Change of Mind option. Where the “Change of Mind” Guarantee appears on the product page you may return the product under the Change of Mind Policy.
Sale items are sold on an “As is, where is” basis. It is the buyer’s responsibility to attend any nominated inspections or arrange for a third party to inspect on their behalf to assess the suitability and condition of the asset, prior to bidding. Sale items may be returned if they are damaged in transit and Grays is responsible for the transport of the goods. Please refer to the Returns Policy or contact our customer service team for full details.
Please note that sale items may not be returned if you change your mind except for wine products that specify the “Change of Mind” policy is applicable.