Damaged/Faulty/Misdescribed Items - Sale & Buy Now
It is important that you contact our Customer Service team via our Customer Service Form within 30 days. To expedite our investigation, please provide as much information as you can - the reason for return, invoice number, connote number, including a detailed description of what was damaged along with photos of the damaged item and its packaging. Our team will then send you a Returns Advice Form with instructions and the return address.
Please ensure the item is in its original packaging and the Returns Advice Form is included to avoid further delays. The item can be collected from you by our nominated carrier, or you can drop it off at your local Australia Post Office, whichever is easier for you.
If you are using our carrier, please ensure the item is ready for collection. If the item has not been returned within 10 working days, we will close the case, and you will waive your right to return the item or claim a refund.
Once the inspection is completed, and the legitimacy of the return reason confirmed we would either replace/repair your item(s), or provide you with a refund. This will occur 21 days of our receiving the returned item. If the item(s) were not damaged in transit, dead on arrival or incorrectly described, we will return the item and charge you the freight cost.